Our Commitment to Your Satisfaction: Refund & Satisfaction Policy

Last Updated: June 7, 2025

At CanvaResumes.com, we are dedicated to providing high-quality resume templates that empower you in your job search. We stand by the value and effectiveness of our products (our “Products”) and want you to purchase with confidence. By purchasing our Products, you agree to the terms outlined in this policy. This policy does not affect your statutory rights under applicable consumer laws.

Our 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all our digital resume template kits. If, within 30 days of your purchase, you are not completely satisfied with your Product(s) or encounter any issues that prevent you from effectively using them, we are here to help.

How to Request Assistance or a Refund

To initiate a refund under our 30-Day Money-Back Guarantee, please follow these simple steps:

• Email our support team at [email protected].
• In your email, please include:
  • Your Order Number (this helps us locate your purchase quickly).
  • A brief explanation of why the Product(s) did not meet your expectations. Your feedback is incredibly valuable to us; it helps us understand our customers’ needs better and continuously improve our offerings.

While our primary goal is your satisfaction, we may first attempt to troubleshoot the issue or offer guidance to help you make the most of your purchase before processing a refund.

Refund Processing & License Revocation

Once we receive your refund request and confirm your purchase details, we will review it promptly.

• Approved refunds will be processed in full to your original method of payment, typically within 5-7 business days. Please note that processing times can vary by payment provider, and we have no control over their timelines.
• You will receive an email confirmation once your refund has been processed.
• Important: Upon the issuance of a refund, your license to use the purchased CanvaResumes.com template(s) is immediately and automatically revoked. Continued use, modification, or distribution of any template(s) for which a refund has been issued is a violation of our terms of service and copyright law.

Conditions and Limitations

Our money-back guarantee is designed to be fair and to protect both our customers and our intellectual property. The following conditions and limitations apply:

• Time Limit: Refund requests must be submitted within 30 calendar days of the original purchase date.
• Feedback Requirement: As mentioned above, a brief, good-faith explanation for the refund request is required.
• Single Refund Event: To maintain fairness and prevent abuse of this policy, refunds are generally limited to one order or one refund event per customer. Subsequent purchases made after a refund has been issued may not be eligible for another refund, at our sole discretion.
• Abuse of Policy: CanvaResumes.com reserves the right to refuse a refund request if we have reasonable grounds to suspect abuse of our refund policy. Examples of abuse include, but are not limited to:
  • A pattern of multiple or excessive refund requests from the same individual, entity, or associated accounts.
  • Purchasing Products with the primary intent of acquiring our intellectual property for competitive analysis, reverse-engineering, replication, redistribution, or any use other than genuine personal or direct business application as intended by the purchase. This includes patterns such as bulk purchases of our template catalog followed by immediate or near-immediate refund requests without specific, actionable dissatisfaction with individual products.
  • Instances where it becomes evident that the Product has been used extensively and satisfactorily before the refund request, or where the stated reasons for dissatisfaction are found to be disingenuous, contradictory, or an attempt to obtain the Product for free.
  • If the purchase or refund request is associated with any other violation of our general Terms of Service.

Our Aim for Fairness

We understand that unique situations can arise. If you believe your circumstances warrant special consideration outside of these standard terms, please detail your situation when you contact our support team. While the final decision rests with CanvaResumes.com, we are committed to reviewing such requests fairly and reasonably on a case-by-case basis.

Changes to This Policy

We may update this Refund & Satisfaction Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically. For significant changes, we may also notify you via email or through a notice on our website.

Contact Us

For any questions regarding this Refund & Satisfaction Policy, or to request assistance or a refund, please do not hesitate to contact us:

• Email: [email protected]